AI In Australian Insurance Operations

These posts are written for the people who run insurance operations in Australia: brokerage principals and operations managers, general managers of claims and underwriting inside insurers, underwriting agency MDs, claims business leaders, and the risk, compliance and privacy officers who have to sign off on all of it.

Each one answers a question those readers actually type. How brokers are using AI. What ASIC REP 798 means for a licensee running AI. What the automated decision-making transparency obligation asks of a claims team before 10 December 2026. Where the hours go in a renewal, a submission or a claims file, and which of them AI can take without taking the decision.

The line runs through every post: AI extracts, classifies, drafts, compares and recommends. People advise, bind, approve, decide and settle. Regulatory posts name the instrument correctly, say who it binds and carry a sources section, and the ones the legal partner has reviewed say so under the byline.